Redesigned Rental Forms
How can we improve efficiency in the rental department while meeting new industry standards given current carbon copy paper constraints?
Current Rental Form Pain Points
01
Customers filling out employee sections.
02
No designated ticket office signature area
03
Rental technicians need to look between multiple different forms to complete calculations and set up equipment safely.
04
The forms are capturing emails to advertise to rental customers.
05
Areas are not-specified where rental technicians should fill out what setting they are required to document to show the ski was set up correctly
Head Tyrolia's Design
Iterating off an existing desing
Head Tyrolia the ski manufacturer for Cannonsburg had created a rental form to base the new form for Cannonsburg off of while iterating to meet the requirements of the customer.
Areas To Improve
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low text legibility
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Removing Areas for offerings that Cannonsburg currently does not have
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Improve legibility and ease of use of Indicator chart
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No area for ticket office staff
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Capture Relevant data needed for Cannonsburg
The Final Form
Features Added
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Street Shoe Size
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Improved Text Legibility
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Ticket office area with item descriptions and totaling out section
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Online wavier check box
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Streamlined indicator chart incorporating heads color code system for a faster din calculating time.
Ski & Boot Size Charts
How can we improve efficiency and accuracy in pre-setup and live set up ski and snowboard great?
Current Dilemma
Currently in order to live set up or preset up great for customers Cannonsburg Shop Techs have to memorize and learn on the fly numerous proper setups for customers across a variety of binding and board types for skis and snowboards, and while Burton provides an accurate cheat sheet for sizing a snowboard correctly by weight there is a large gap in needed learned knowledge from co-workers on how to set up gear properly for what bindings can go on what snowboards and for which boot sizes, in addition to which ski sizes are appropriate for which weights and similarly for snow shoes and helmets.
Goal
Learn the proper ski and snowboard setup techniques and internally held information to create a cheat sheet for returners and new ski techs to use for the next season in order to bridge the gap in knowledge between technicians and improve safety and accuracy in the ski setups.
Boot, Bindings, & Helmet Infographic
Ski Size Infographic
